COVID-19 Guide

Your safety is our concern

After closing in mid-March due to the coronavirus pandemic, Constitution Hill reopened to the public on Thursday 1 October 2020.

The health and safety of our staff and visitors remain our top priority, and we are following all the guidelines issued via the official Covid-19 South African Coronavirus Resource Portal. In preparing to welcome you back, we have reimagined every aspect of our operations to prioritise and protect your health and well-being, and that of our staff. Our goal is to provide an experience that is both safe and inspiring, offering the space for meaningful and enriching encounters.

To ensure the highest level of safety and enjoyment for all, we have introduced new protocols and changes to our operations, detailed below. We will be posting any updates to our health and safety protocols here.

If you’re planning to visit us soon, we encourage you to review our Covid-19 Workplace Plan and guidelines to help you determine whether you feel comfortable visiting a public attraction at this time.

We also ask all visitors to assess their own health before visiting Constitution Hill. If you feel unwell, have a fever or exhibit any Covid-19 symptoms, stay home, seek medical attention, if necessary, and plan a visit once it is safe to do so. Thank you for helping to ensure the health and safety of our visitors and staff.

Hours of operation

Visitor info:

  1. The Visitor Centre will open at 09h00 and close at 15h00.
  2. The Guided Highlights tours will only take place at 11h00 and at 14h00 daily.
  3. No walk in tours will be permitted.
  4. Self-guided tours must also be purchased online and will be permitted from 09h00 to 15h00.
  5. All bookings are strictly electronic (booking and payment).

Health and safety

  • Staff and visitors are required to wear masks or other face coverings that fit over both the nose and mouth
  • On arrival at Constitution Hill, both staff and visitors are required to pass through a safety checkpoint, where temperature checks are conducted and masks checked
  • Hand sanitiser is available at the checkpoint and visitors are asked to sanitise their hands on entering
  • Staff and visitors are expected to practice social distancing
  • Physical distancing is required in queues and throughout the site. Markers have been installed to help ensure that groups of visitors remain 1.5m apart at all times
  • Rigorous cleaning protocols have been implemented, with all public spaces and surfaces – and particularly frequently touched areas – cleaned and disinfected throughout the day
  • Hand-sanitising stations have been installed throughout the site
  • Signage is posted throughout the site to remind all to maintain a safe distance from others, follow hygienic practices when coughing or sneezing, and regularly wash and sanitise hands
  • Plexiglass partitions have been installed in the visitor centre and at reception areas
  • Where possible, doors will be propped open to increase ventilation of enclosed areas

Ticketing and transactions

  • Reservations are encouraged to facilitate contactless ticketing and payment
  • Buy tickets online or by calling +27 (0)11 381 3100
  • The number of visitors in the building at one time is limited, with timed ticketing to help facilitate social distancing
  • Payment by credit or debit card is preferred for on-site purchases to facilitate contactless transactions
  • In order to maintain 50% capacity and allow for physical distancing, visitors are required to select a 60-minute entry window

Reopening special offer

Wayfinding and exhibition experience

  • Visitor capacity is limited within the buildings and exhibitions to facilitate social distancing
  • Signs have been posted at the entrance to each exhibition space, indicating the maximum number of visitors allowed in at any time
  • A one-way flow through The Old Fort Exhibition, Number Four and the Women’s Jail ensures ordered and crowd-free pathways
  • Signs are posted in the exhibition galleries and other public spaces to promote social distancing

Self-guided experiences:

Guided tours are limited, but visitors are encouraged to enjoy our free guide on their personal mobile phones during their visit. The Bluetooth-enabled app allows visitors to tour our sprawling precinct with a virtual guide. The app is available from the iOS App Store and Google Play, and is also accessible offsite, allowing you to familiarise yourself and navigate the precinct before your visit. It also includes a prompt upon opening that allows new visitors to get directions to the precinct.

Other changes to your visit

  • Visitors will follow a linear, one-way path through the museums. Areas of Constitution Hill accessible along this path include the Women’s Jail, the Old Fort, Number Four and the Constitutional Court.
  • Printed maps will not be available. You may take a photo of a map displayed in front of the visitors centre or by downloading the mobile app. You can also download the map here.
  • Water is available for purchase at the visitor centre.